Water Damage in an Occupied Home
Residential Water Damage Restoration
Water came into a house that still has to work tonight. Call at any hour and we respond within an hour, 24/7. The first visit is a free on-site estimate: we read how far the water has already moved, write the scope, and tell you which rooms come out of use and which stay yours. Then the equipment goes in, and most of these jobs run with the family still living in the house.
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The Wet Area, Measured
What the Water Reached Before We Got There
The puddle is the smallest part of it. Water runs under laminate and hardwood, soaks into the subfloor, and travels along the base plate into the wall cavity of the room next door. A floor that feels dry underfoot can sit over a wet subfloor for days. Before anything comes up, we read the area with a thermal imaging camera and put numbers on it with calibrated moisture meters, so the wet line gets drawn where the water actually stopped.
That reading decides how many rooms come out of use. Water held to one room means one room. Water that went under the wall into the hall and the next bedroom means the drying setup follows it, and you know that on the first visit. Whatever is in those rooms either leaves with us or gets covered where it stands.
What the Job Includes
The Whole Job, One Crew
Extraction, drying, content cleaning and the rebuild are done by our own crew, with equipment off our own trucks.
Water Extraction
Portable extraction units pull the standing water off the floor on the first visit, along with the carpet pad and anything else holding it.
Structural Drying
Commercial dehumidifiers pull water back out of framing, subfloor and drywall. Injectidry panels dry inside a wall cavity, so less of the wall has to come out.
Air Movement
High-velocity air movers hold moving air against wet surfaces. They're the loud part of the job, and they stay in a room until the meters say they can go.
Thermal Imaging
A thermal imaging camera shows the temperature difference a wet wall makes, which is how wet material gets found without opening the house up to look for it.
Moisture Readings
Calibrated meters put a number on each wet material. The number decides what comes out and what stays.
Scope and Estimate
The on-site estimate is free, and it names the rooms, the materials and the work before any of it starts.
Reconstruction
Demolition, drywall, trim, paint and flooring are in-house. The people who ran the drying equipment are the people who put the rooms back.
The Claim Paperwork
We write the scope in Estimate Rocket and submit it to your carrier ourselves, so you're not the one carrying numbers between an adjuster and a crew.
How It Runs
From the Call to the Last Coat of Paint
The order doesn't change from one house to the next, and the decisions that belong to you are few.
The Call
We answer 24/7 and respond within an hour. What you can tell us about where the water is, and whether it's still running, decides what comes off the truck.
The Free Estimate
A technician walks the loss with you, reads the wet area, and writes the scope. It costs nothing. You decide from it which rooms you can do without until the meters clear them.
Extraction and Tear-Out
Standing water comes out with portable extraction units. Wet carpet pad, baseboard and drywall that won't dry in place come out with it, and flooring is lifted where it has trapped water underneath.
Drying
Air movers, dehumidifiers and Injectidry panels go in where the readings put them, and they run around the clock. We come back to check the numbers and move equipment as rooms come back.
Contents
Cleaning, pack-out and off-site storage are all in-house. Belongings that can't sit in a room being worked in leave the house until that room is finished.
Reconstruction
Once the structure is dry, our crew hangs and finishes drywall, paints, and puts trim and flooring back. The rebuild is scoped and priced before any of those finishes go back on.
Living Through It
Living Here While the Equipment Runs
Most of this work happens with everyone still in the house. The wet rooms come out of use: flooring up, baseboard off, and often a cut in the drywall a foot or two above the floor. Everything the water didn't reach stays in use. Equipment goes in on the first visit, and we come back to move it as rooms dry and to take out what's finished.
Once the equipment is in, it runs day and night, including while you're asleep. Air movers are loud the way several box fans are loud, and you'll hear them from the far end of the house. Dehumidifiers pull enough power that we spread them across circuits, and where the loss has taken the power out of part of the house we run a generator. Cords cross a doorway or a hallway wherever equipment has to reach, so plan a way around them in the dark. Keep kids and pets out of the rooms being worked in: an air mover sits at head height for a toddler, and an opened wall has cut edges and exposed framing behind it.
One room usually decides whether you stay. A wet guest bedroom is an inconvenience. A kitchen with the floor out, or the only bathroom in the house, is a stretch at a relative's for most families, and you'll know which of those you're in at the estimate rather than three days later. In the dry rooms, nothing changes. In the wet ones, the equipment stays where it was placed and the doors stay set the way the crew set them, because the airflow is aimed.
Call (903) 993-5663What's Running In the House While It Dries
- Portable extraction units: hoses through a doorway for as long as there's standing water to pull.
- High-velocity air movers: the loud ones, several to a wet room, day and night.
- Commercial dehumidifiers: spread across circuits so they're not all on one breaker.
- Injectidry wall-cavity panels: a row of small holes and hoses, on a wall you get to keep.
- Calibrated moisture meters: the number that says a room is ready to have its floor back.
- Thermal imaging camera: the wall gets read from the outside instead of opened up.
- HEPA vacuums: cleanup around the work at the end of a session.
- Generators: power for the equipment where the loss has taken a circuit out.
Related Services
If This Isn't Quite Your Situation
For a business that has to keep trading, for the drying readings in detail, or for a water loss that didn't happen like this one.
Water Damage Restoration
The hub for every kind of water loss we take, with the route down to the page for what happened at your house.
Learn MoreCommercial Water Damage Restoration
Same water, a different problem: a building that has to keep trading while the drying runs.
Learn MoreStructural Drying
What the meters are actually reading, and what makes a wall count as dry.
Learn MoreSTILL GOT QUESTIONS?
Frequently Asked Questions
The questions families ask while the equipment is still running. Call (903) 993-5663 and ask about your house.
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